How To Uninstall Respondus Lockdown Browser

The Respondus LockDown Browser awarding is a separate browser that your teacher may require to take a test in Blackboard. If a test in Blackboard says Requires Respondus LockDown Browser, you cannot take the exam using a standard browser such equally Safari, Firefox, Chrome, or Edge. The LockDown Browser application only needs to be installed one fourth dimension on a computer. Instructors choose if a Blackboard test requiring LockDown Browser also requires a webcam.

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Install the LockDown Browser

For Mac, PC, and Chromebook. View System Requirements
(Note: most tests do not support iPads - contact your teacher)

Step 1

Log in to myMason.gmu.edu, The bottom of the Home page and in the Tools menu has the link to download the software.

Step 2

Follow the on-screen prompts to download the correct Respondus browser for your computer (Windows or Mac).

Step 4

Locate and double-click the downloaded file to beginning the setup process and follow on-screen instructions.

Footstep 5

Once installed, open the application. Wait for the LockDown Browser icon or look in your computer's awarding folder.

When you click on the icon, it will open directly to myMason/Blackboard, where you lot can log in and find your grade.

Step six

You lot can now begin your examination. Please read all instructions every bit your instructor may require a password to enter the exam. Your teacher may provide you lot with a exercise quiz to exam your system before your exam.

If your test requires Monitor (webcam recording) additional data is bachelor hither.

You can now begin your exam. Delight read all instructions as your instructor may require a password to enter the test.

Additional Information and Troubleshooting

To verify you are running the latest version, start Respondus LockDown Browser and select About from the toolbar, and then click Check for Update. The version will be displayed, and yous volition be able to download a newer version if 1 is bachelor.

Repondus Student Quick Start Guide

Respondus Troubleshooting Cognition

Respondus Data Privacy Overview

Troubleshooting Steps

• Update to the latest version – select About from the top of the program.
• Restart your reckoner and close all applications before starting Lockdown Browser.
• Uninstall and reinstall Lockdown Browser.
• If you lot have multiple monitors, unplug the 2d monitor.
• If you receive the error "There is a problem with the settings for this exam" your instructor may need to ready this on their terminate.
• Errors such every bit "0x-AWS-xxx Unable to connect to Respondus Server (AWS)" or "Connecting to the media server, please await..." accept a few potential causes. Endeavor temporarily turning anti-virus and firewall programs off (or and and then opening Lockdown Browser. Ostend the time and time zone are correctly set on your computer. Your network/cyberspace connection may be blocking the software - endeavour some other network. See this assistance folio.
• If you get a spinning cycle when waiting for your webcam to brandish, another program on your computer may still control the camera or microphone. Restart your estimator. Read more.
• For webcam issues, admission your course in Lockdown Browser, then click the Help Middle push button at the top toolbar. Follow the troubleshooting steps. Once you click "It'south not working," a live conversation option will appear. Work with this live chat banana to troubleshoot. If you practice not run across the Help Center icon, this indicates your anti-virus or firewall settings are blocking. Refer to the earlier step above to resolve.
• When taking a test on campus, exercise not employ Bricklayer Wi-Fi, connect to eduroam instead.

Respondus maintains a searchable listing of errors and fixes.

Trying another reckoner is oftentimes the quickest solution. Certificate whatsoever issues, including taking a photo of errors with your phone, to send to your instructor or to the ITS Back up Center.

Lockdown Browser on Fairfax Campus

The Johnson Center figurer lab (JC 342) has webcams yous can borrow and apply in the lab to take a exam.

Source: https://its.gmu.edu/knowledge-base/how-to-install-and-use-the-respondus-lockdown-browser/

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